The Team

Meet the aftermarket team

Aftermarket Division Director

Francois Serfontein

At TBS, our aftermarket division that was launched in 2022 is more than just a service – it’s a commitment to prioritising our customers’ needs. We take pride in providing an industry-leading aftersales service and support network, ensuring our customers receive unparalleled assistance throughout their journey with TBS.

Customer Services Team

Our Customer Services team is committed to streamlining the process for quotations and orders, ensuring swift communication, and resolving queries with speed and efficiency. We are driven by a relentless pursuit of customer satisfaction, embodying a philosophy of “Customer Obsession.” Our team is always fueled by passion, dedicated to going above and beyond to make our customers ecstatic with their experience. Your happiness is our priority, and we’re here to prove it every step of the way.

Toby Harris

CS Manager

Brandon Trigg

C.S. Coordinator

Joao Mauricio

C.S. Coordinator

Steve Jewsbury

Customer Services Specialist

Account Management Team

Introducing our dynamic Account Management team. We are dedicated to forging strategic customer relationships that go beyond transactions. Our focus is on understanding your unique needs and identifying opportunities to elevate your experience with us. With a commitment to “Customer Obsession,” our team is fueled by passion and an unwavering dedication to doing whatever it takes to make you, our valued customer, truly happy. We believe in proactive engagement, personalized solutions, and a relentless pursuit of excellence to ensure we serve you better each day. Your satisfaction is not just a goal – it’s our obsession.

Dan Parker-Gage

Global Service Manager

Mike Padden

Regional Account Manager

Richard Higgenbottam

Aftermarket Project Manager